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Search the help centre, or get in touch with our support team in Melbourne.

Popular Reset your forgotten passwordFix a login loopInstall SalesLogs on a computer

Get in touch with support

Every option reaches the same support team, so pick whichever suits you.

Chat with us

Ask the help chat. It answers common questions straight away and passes the rest to the team.

Monday to Friday, 9am to 5pm Melbourne time
Start a chat

Raise a ticket

Tell us about a problem in detail and follow its progress until it is fixed.

Any time. Replies during support hours.
Raise a ticket

Email

Write to help@saleslogs.com. Emails go to the same team as the chat.

Replies during support hours
Send an email

Call us

Speak to the support team directly. We show the number for your country.

Monday to Friday, 9am to 5pm Melbourne time
Call +61 2 9855 7852

Support hours and reply times

Our support team is based in Melbourne. Questions sent outside these hours are answered on the next business day.

Hours
Monday to Friday, 9am to 5pm
Melbourne time (AEST or AEDT)
Typical first reply
5 to 10 minutes
During support hours

Help us fix it first time

A complete first message means support can solve the problem without coming back to you with questions.

  1. 1The site and department you are working in
  2. 2The page or log, such as the Sales Log Orders tab or Reports
  3. 3The deal or stock number, if it is about a specific deal
  4. 4What you expected to happen, what happened instead, and any error message word for word
  5. 5A screenshot, if you can take one

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