Contact SalesLogs support
Chat, email or call SalesLogs support and know when to expect a reply.
The quickest way to get help is the help chat inside SalesLogs. It also opens the help centre, so you can often find the answer in an article or video before you ask. You can also email or call SalesLogs support. All the ways to contact us are on www.saleslogs.com/help.
Open the help chat
- Log in to SalesLogs.
- Click the ? icon in the top right corner of any page. The support window opens.
- Search the help articles and videos, or type your question in the chat.
- If the answer from the bot does not solve your problem, choose Wait for team to pass your question to SalesLogs support.
You can also open the support window from the main menu by clicking Contact SalesLogs Support. From the support window you can read help articles, ask a question and review your previous conversations.
Chat, email or call
The chat bot answers common questions straight away, using the help centre and past support conversations. When you ask for a person, your question goes to the SalesLogs support team.
You do not need to keep the chat open. If you are offline when support replies, the reply is also sent to your email address, and you can answer from your email.
- Email: write to help@saleslogs.com. Emails go to the same support team as the chat, so you get the same reply times.
- Phone: the number for your country is on www.saleslogs.com/help.
Support hours and reply times
Live support runs Monday to Friday, 9am to 5pm Melbourne time. During those hours SalesLogs support typically replies within 5 to 10 minutes.
Questions sent outside support hours are answered on the next business day. If you are outside Australia, check how Melbourne business hours line up with your own day.
What to include in your message
A complete first message lets SalesLogs support fix the problem without coming back to you with questions.
- The site and department you are working in.
- The page or log, such as the Sales Log Orders tab or Reports.
- The deal or stock number, if your question is about a specific deal.
- What you expected to happen and what happened instead, including any error message word for word.
- A screenshot, if you can take one.
If support needs to look inside your account, they may ask you to turn on support access. See Let SalesLogs support into your account.
Note: send each question once. If you need to add detail, reply in the same conversation rather than starting a new one, so your question keeps its place and everyone sees the full history.
You can also use the help chat to request a feature to be turned on, such as Contract Scanning. See Get Contract Scanning turned on.
Frequently asked questions
Can I call SalesLogs support?
Yes. The phone number for your country is on www.saleslogs.com/help. Chat or email is usually faster, because it also gives SalesLogs support a written record of the problem.
I closed the chat before support replied. Is my question lost?
No. The reply is sent to your email address, and you can see it in the support window under your previous conversations.
Where do I find training videos?
The help centre has articles and videos. See Training videos.